AI Solutions
Arabic NLP Customer Support - Banking
Bilingual AI chatbot handling 70% of customer inquiries for a major UAE bank.
Developed a bilingual (Arabic/English) AI customer support system for a leading UAE bank. The chatbot understands Gulf Arabic dialect, handles account inquiries, card services, and loan applications. Integrated with the bank core banking system and compliant with UAE Central Bank regulations. Handles 70% of inquiries without human intervention, reducing call center volume by 45%.
